threat-intel
Why Chargebacks are Just One Piece of the Fraud Puzzle
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Summary
This BleepingComputer article discusses the limitations of solely relying on chargeback rates to measure fraud performance. It highlights that focusing solely on chargebacks obscures a broader range of fraud impacts, including account takeovers, false positives, and operational inefficiencies, which can significantly damage revenue, customer trust, and long-term profitability. The article advocates for a more comprehensive approach to fraud measurement that incorporates additional metrics and considers the broader impact on business operations and customer experience.
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